Privacy Policy

Last Updated: September 26th, 2024

Privacy Policy:

This privacy notice for The Favor App (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

• Download and use our mobile application (The Favor App), or any other application of ours that links to this privacy notice
• Engage with us in other related ways, including posting Favors, and requests, submitting requests and bids, making payments, communicating, or other functionalities.

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Favor App. By using our services, you agree to the collection and use of information by this policy.

2. Information Collection and Use

Personal Information: We collect information you provide when you register, such as your name, gender, email address, phone number, physical address, and payment information. We also collect your ID information for verification purposes. This data is essential for the app’s functionality.

Location Data: We collect and use precise location information from your device with your permission to facilitate service provision by connecting you with nearby users and enhancing safety measures. Precise location data helps us ensure that services are delivered by verifying that both users arrive at a designated location, thus preventing scams and fraudulent activities. We also use your location information for diagnostic and troubleshooting purposes.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Google, or Apple account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.

3. Information Storage

Data Retention: We retain your ID information for a period of up to 2 years to comply with our legal obligations, resolve disputes, and enforce our agreements. This period is necessary to protect both user interests and our operational integrity.

Security Measures: We implement strong security measures designed to protect your data from unauthorized access, alteration, and destruction. We continuously update these measures to address new security threats.

4. Sharing of Information

With Service Providers: We share your information with third-party service providers, such as Stripe for payment processing, that perform services on our behalf. These providers are bound by confidentiality agreements to ensure the safety of your data.

Legal Compliance and Law Enforcement: We may disclose your information to authorities if required by law or if such disclosure is necessary to comply with legal processes or to protect the rights, property, or safety of the Favor App, our users, or the public.

5. How do we handle your Social Logins?

If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Google and Apple logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

6. User Rights

You have the right to access, correct, or request deletion of your personal information. You can exercise these rights at any time by contacting our support team. We are committed to facilitating your rights following applicable laws.

7. Third-Party Services

The Favor App uses services provided by third parties such as Stripe for payments and Trust Swiftly for ID verification. These third-party services operate under their privacy policies, and we encourage you to review their policies as we are not responsible for their privacy practices.

8. Consent

We obtain your consent to use your data for specific purposes beyond basic functionality when you register. You have the option to withdraw your consent at any time by adjusting your user settings or contacting us directly.

9. Customer Support and Other Communications

When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our Services, including copies of your messages, screenshots of the Favor you worked on/requested work on, and any other information you deem helpful. For example, you may send us emails with information relating to app performance or other issues. We use this information to address your concerns and improve our services.

10. How We Use Information

We use the information we collect to operate, provide, improve, understand, customize, support, and market our Services. This includes providing customer support; completing transactions; improving and customizing our services; understanding how our services are used; and conducting troubleshooting activities. We also use your information to respond when you contact us and to promote safety, security, and integrity within our services.

11. Data Breach Notification

Data Security:

We employ robust security measures designed to protect your personal information against unauthorized access, alteration, and destruction. Despite our best efforts, no security measures are infallible, and we cannot guarantee that data breaches will never occur. We are not responsible for breaches arising from vulnerabilities in third-party integrations or systems. In the unlikely event of a data breach, we will notify affected individuals via email and guide protective measures. We are committed to working with security experts to swiftly address and mitigate any potential impacts

Legal Disclaimer:

In compliance with U.S. state and federal law, we will undertake all reasonable efforts to prevent data breaches and to mitigate their effects should they occur. However, we disclaim all liability for unauthorized access to our servers and systems. We will notify all affected users per applicable legal requirements, specifically adhering to the timelines and procedures set forth by the U.S. state and federal regulations for data breach notifications.

Notification:

In the unlikely event of a data breach, we will notify you and any applicable regulators within 72 hours of our awareness of the breach, as required by law. Notifications will include details of the breach, affected data, any potential risks to you, and the measures we have taken or will take to address the breach. We will also provide recommendations on how you can protect yourself from potential harm.

12. International Data Transfer

If you are located outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. We ensure that adequate protection is in place for such transfers and adhere to legal frameworks governing international data transfers.

13. Law, Our Rights, and Protection

We access, preserve, and share your information as described above if we have a good-faith belief that it is necessary to respond under applicable law or regulations, enforce our Terms and policies, detect, investigate, prevent, or address fraud and other illegal activity or security issues, or protect the rights, property, and safety of our users, the Favor App, or others.

14. What Are Your Privacy Rights?

Depending on your state of residence in the US or some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section “Contact Us” below.

We will consider and act upon any request under applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section “Contact Us” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Please note that you must ensure your account has no pending favors or payments at the time of your termination request. This is to ensure that all outstanding transactions are resolved and that there are no obligations left unfulfilled before account deactivation.

If you have any questions or concerns about our Privacy Policy, please contact our support team. We are dedicated to protecting your privacy and ensuring that your personal information is handled responsibly and transparently.

15. Changes to the Privacy Policy

We may update this policy periodically to reflect changes in our practices or relevant laws. We will notify you of any significant changes by posting the new policy on the app and updating the “last updated” date at the top of this policy.

16. Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the following rights:

• Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California’s and Delaware’s privacy law)
• Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon’s privacy law)
• Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law)
• Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at contactus@favorapponline.com , or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny legal requests from an authorized agent who does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person with whom we have the information in our system. We will only use the personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at contatcus@favorapponline.com . We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

17. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact our support team at contactus@favorapponline.com. We are dedicated to protecting your privacy and ensuring that your personal information is handled responsibly and transparently.